What happens
You can delete your Bactima account yourself, in the app or on this website. Deletion is permanent after a 7-day grace period:
- Straight away you are signed out on all devices and your Bactima Bridge API keys stop working.
- During the 7 days, signing in only shows the scheduled date with Cancel deletion and Sign out.
- On the scheduled date, file contents are erased and all records are removed for good: Your account and sign-in; All your files, clean versions, antibiograms and results; All Smart Reports, their PDFs, AI comments and your signature; Bactima Bridge connections and their files; Pending join or transfer requests.
- Summaries you already sent to hospital admins stay with that hospital. They hold no patient details and show the sender as "Former member".
- Security and audit logs keep only an anonymous reference instead of your name or email.
Steps
- Sign in to Bactima (button below).
- Open Profile and scroll to Delete my account.
- Enter your current password, type DELETE and confirm.
- You see the scheduled date and get an email with a Cancel deletion link.
Hospital admins who are the only admin must transfer the admin role first.
Can't sign in?
Send a request on our Contact page from the email address of your account. We confirm it is you and then schedule the same deletion. More in our Privacy & Disclaimer.